Chris Lassiter
Forum Replies Created
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Cannot wait
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Yay @colleenhuff ! It is always fun when we get to be face to face!
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We are first and last impression of every patient experience
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I can’t wait to see you all there! Are you coming to either of my sessions?
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Which specific video are you looking for? It would be best to have them associate watch a bunch a videos before they start. Let us know if you need help as to which ones we recommend.
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Hello Rockstars! I am sure some of you have noticed some updates to our training courses this week and I wanted to be sure I explained the reason behind these changes. After a brief step back, I am back to focus 100% on Front Office Rocks! Through an intensive auditing process of 10 cumulative years of content, I reorganized the modules to maximize efficiency based on topic and roles. Front Office Rocks is not eliminating content; we are simply restructuring into tracks that offer an optimal user experience. The only change in courses in the future will be the addition of exciting, new, and unique offerings. For those who have previously received certificates for completing a course, those certificates will still be accessible within your “Course” dashboard under “My Certificates”. Some users may notice that they do not see progress from a selection of the restructured modules. This is not information that we can retrieve or replicate at this time. However, as I teach in my training… it is never too late to sharpen the sword and refresh your skills with review. Our Customer Service team is standing by to answer any questions you may have regarding this new course format and can be reached within your dashboard under by navigating to “Community/All Front Office Rocks Members” group, by calling 866-861-8819, by chat, or by email at: [email protected]. Happy Training! – Laura
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Like twin cities? I’m originally from Michigan so not too far considering I live in So Cal now
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Love NY
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I hear this often, Rosemarie. We need to be sure our teams understand what is expected and are held accountable for their responsibilities. Behaviors are more likely to change if there are consequences…! I have noticed that being proactive in what you do and how you think is not something that we can “teach”. Having detailed job task lists and systems for accountability are 2 ways to help you help the team get their jobs accomplished without constant supervision and management, GOOD LUCK!
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Yeah!
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Hello there – we actually have a video titled Creating the Ultimate New Patient Experience (56:29) – Front Office Rocks that we recommend along with Building Rapport with Patients (7:58) – Front Office Rocks – these two modules will provide excellent guidance around this subject!